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◆ What to do if your document failed verification – a simple and precise guide
‣ A failed check doesn’t always mean a problem with the service.
Most often, the issue comes down to a few technical nuances that can be fixed quickly.
Here’s a short checklist that genuinely helps pass on the second attempt.
◇ 1. Check what exactly the platform rejected
▪ blur or “cannot read MRZ”
▪ incorrect file format
▪ data mismatch
Each rejection type is resolved differently, so don’t ignore the platform’s notice.
◇ 2. Re-check your source materials
▪ any camera blur or digital noise
▪ shadows, glare or color artifacts
▪ distorted proportions of the document
▪ face photo strictly front-facing and at maximum quality
If in doubt – reshoot.
◇ 3. Verify all data
▪ one incorrect MRZ character
▪ wrong date
▪ shortened address or unsynchronized personal details
These small issues frequently trigger automatic denial even if the document looks “fine”.
◇ 4. Reshoot the document correctly
▪ clean, even background with soft light
▪ camera aligned with the document
▪ no HDR, filters or enhancers
▪ send only without compression – via File/Document mode
◇ 5. If everything is correct but it still fails – message us
We will point out the exact issue: perspective, MRZ, ICC profile, sensor noise, geometry or file structure.
If you want a clean submission and a higher approval chance, send us your photo or document – we’ll check it and show what needs to be fixed.
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